Shipping policy

Shipping Policy

Customer Service Response Time

• Monday to Friday: 24-hour response
• Saturday to Sunday: 72-hour response

Shipping Time

Standard Shipping: 2–7 business days

Shipping Area

• We only ship to non-remote areas within the continental United States.
• We do NOT ship to remote areas, APO/FPO addresses, Alaska, Hawaii, islands, or any international destinations outside the U.S.
• We do NOT ship to PO Boxes.

Shipping Cost

Free shipping on all orders.

Delivery Information

• We provide door-to-door delivery only. No installation, assembly, packaging removal, or old item disposal services are included.
• An adult aged 18 or older must be present to sign for the delivery.
• Please clear pathways in advance to ensure smooth delivery.

Package Tracking

All orders include real-time tracking. A tracking number will be sent by email once the package ships. You may track your order on our website or the carrier’s official website.

Contact Information

Email: support@lunarflex.com

Special Circumstances

Delivery times may be delayed due to severe weather or force majeure. We will provide appropriate solutions for shipping delays.